Disappointing service - no feedback no response no answers

I’m very disappointed in Momentum Wealth for the deceased claim on my late Husband’s retirement fund, no feedback on emails from the financial planner and every phone call they just say it’s been send to the correct department. I’m now a single mother with 2 small kids, expenses are due, school fees are due, next week is my daughter’s birthday. They couldn’t care any less. The problem today is people don’t understand how their work that they do or don’t do affects someone else’s whole life.