Disappointing service - Momentum Investo

I submitted retirement annuity withdrawal request on the 21st September, I was under the impression that all my documents were in order. When I followed 26 September I was told the signature was not right. I resubmitted the withdrawal form on 30 September, I then to followed up with Momentum to check if everything was okay. The agent that I assisted with said I need to send a letter stating the intention to withdraw funds which I did much to my annoyance.

I followed up on the 14 October and I was told to resubmit the last page because the signature was still not the right format. I did as I was instructed and everything was good.

I contacted Momentum everyday from the 18 October, I was told they were waiting for tax directive but everything should be fine by the end of the week. The 20 October the tax directive was received and an instruction was sent to the payment department to arrange payment. It’s Monday morning 25th October and there is still no sign of payment from Momentum.

I am really disappointed Momentum, they does not care about their customers.