Disappointing Service from Momentum Multiply

My medical aid is with Profmed and I therefore have access to the Momentum Multiply rewards programme.<br> <br> Multiply has been completely *********** in changing my Planet Fitness membership from Rosebank to Sandton. While they found it surprisingly easy to debit my account with the relevant charges (one day turnaround time), they seem to be finding difficulty in actually upgrading the contract so that I have access to the gym (it has been almost a month). Have spoken to a number of people at the Call Centre, all of whom are very polite and assure me that they will make sure that the issue is sorted although none have been able to follow through. <br> <br> It is unfortunate that Profmed, who has exceptional client service, chooses to partner with Momentum/Multiply.