Disappointing service

I am writing to express my frustration with the service I’ve received from Funds at Work following my resignation from my former employer, with my last day on August 27, 2024. Since then, I've encountered significant issues with my claim, as Momentum has been capturing incorrect information.

What’s particularly disheartening is the lack of communication from their side. It’s been over six weeks since I submitted my claim, and I have yet to receive any feedback. I find myself constantly having to follow up, which adds to my stress during an already challenging time. The situation has escalated to the point where I am receiving daily harassment from debt collectors, making it urgent for me to settle my debts.

This experience has left me extremely disappointed in Funds at Work. I expected better support during such a critical period, but instead, I feel neglected and overwhelmed. I hope they can improve their communication and processing times for future clients.