Disappointing feedback and communication

<p>My last day at my previous company was the 28/11/2016, I had already signed and handed in my withdrawal forms. I enquried on the 19th of December and was asked for my ID and Tax numbers which I sent. on the 3rd of January i called to enquire about when funds will be available in my account I was informed the company hadnt sent my forms, I then emailed the company (Centurion Cyclery) and was advised that the forms were sent long ago. On the 4th of January 2017 Kenneth Louw responded to my email and asked for my ID number which I sent again at 09:55a.m. and never heard anything from him or anyone else there after. Can someone please sort this out ASAP as this money is need to pay fees and things and I have waited longer than the 26 days you say it takes.Withdrawal / Retrenchment<br />The process includes the disinvestment of the member’s retirement savings account, applying for a tax directive and payment<br />26 days</p>