Disappointing Customer service and Poor Business Ethics

My name is Thembinkosi. I worked for this other company and they were members of Funds at work umbrella pension fund. I resigned from this company February this year ( 2020 ) and decided not to transfer or withdraw the funds i had with Momentum Funds at work. The plan was to continue contributing towards my retirement.

Due to Covic, things were not looking good, I needed the money. First week of August this year I called momentum inquiring about the withdrawal of the funds. I was told that it will take 26 working days from the day of signing and them receiving the withdrawal forms. I asked for the forms, filled in and send. I called in after few days and it was confirmed that, forms were received on the 12 August 2020. I also of when is the payment going to be made, they said the last day will be the 17 September 2020 which will be the 26th working day. i was not happy with the waiting but, that is how they operate and I had to comply with their requirements.

It was a long wait. week before the 17/09/2020 which 07/09/2020 I called in for update, I spoke to Keitumesti Tsipa ( who happen to be responsible for this account ). She said the money will be paid before the end of next week, which will be the 17/09/2020. i said thank you and even mention how bad i needed the money.

Came the 17th, the was no payment, later on the day, i called and spoke to Gloria. She told me that, the administrator hasn't apply for directive from SARS, she still has to do that. I said to the lady, today is the last day that i should get my payment as promised initially on the first day. She said, she will come back to me and she never did. The following day i called in again and was told the very same story. i asked to speak to the person handling my account which is Keatumetsi Tsipa, I was put on hold until I ran out of Airtime. still after that nobody called to inform or apologize for what had happened.

Today its another week and still no payment or even communication from Momentum about my money/payment. I seems like they just don't care. if somebody ask me if, they should invest their money with Momentum i will tell them that, they will regret, they should look for other company that respect and understand their customers needs.

MOMENTUM JUST DONT CARE. I am very disappointed and i am no longer going to invest my hard earned money with such useless company that doesn't know what customer service is.