Disappointing Claims Experience

My Critical Illness claim was submitted to Momentum, but it has yet to be finalized. Despite their stated turnaround time for feedback, the process continues to be delayed and extended.

This experience is extremely disappointing. While I ensure my premiums are paid promptly and consistently, it is frustrating to encounter such inefficiency and lack of urgency when it comes to processing a claim.

I expect better service and accountability, especially during a time when this support is crucial.