SS
Swazi S
1 reviews | Active since Dec 2019
05 Mar 2026, 09:21
Disappointing and Disheartening Experience!!
I've been calling and emailing the team trying to resolve an ongoing issue yet I keep recieving conflicting information and left at distress. I'm at a complete loss and honestly don't know what to do to access my funds which seem to be stuck somewhere as theses have not been credited into ANY of my accounts!!
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
05 Mar 2026, 10:49Dear Swazi
Thank you for your message.
I have escalated your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Momentum (SA)'s reply05 Mar 2026, 10:49
Official
Dear Swazi
Thank you for your message.
I have escalated your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further assistance.
Kind regards
Mvdm
SS
Swazi S's updateReviewer Update
05 Mar 2026, 11:19Just called ***and the consultant I spoke to earlier (Dimeetri) answered the call, forgot to mute mic and kept me on hold for over 3min, while having a whole conversation her colleague. Then eventually decided to terminate the call. Such appualling lack of service!
SS
Swazi S's update05 Mar 2026, 11:19
Reviewer Update
Just called ***and the consultant I spoke to earlier (Dimeetri) answered the call, forgot to mute mic and kept me on hold for over 3min, while having a whole conversation her colleague. Then eventually decided to terminate the call. Such appualling lack of service!
Momentum (SA)'s replyOfficial
05 Mar 2026, 13:35Dear Swazi
Thank you for your feedback. I am really sorry for this negative experience.
I can assure you that this will be addressed internally.
Kind regards
Mvdm
Thank you for your feedback. I am really sorry for this negative experience.
I can assure you that this will be addressed internally.
Kind regards
Mvdm
Momentum (SA)'s reply05 Mar 2026, 13:35
Official
Dear Swazi
Thank you for your feedback. I am really sorry for this negative experience.
I can assure you that this will be addressed internally.
Kind regards
Mvdm
Thank you for your feedback. I am really sorry for this negative experience.
I can assure you that this will be addressed internally.
Kind regards
Mvdm