Disappointed with Momentum

I’m writing this review to express my frustration and disappointment with Momentum. I had high expectations in them, but unfortunately, my experience is far from satisfactory.

First and foremost, the service that I’m currently receiving in withdrawing my provident and pension fund is below standard. I had hoped for a professionalism and swift transaction, but what I encountered instead are excuses and delays.

What adds to my frustration is, poor customer service, delays, and lack of communication. I reached out to the company to resolve these issues, but I’m given false hopes and unsatisfactory responses.

It’s incredibly disappointing to see a company with a strong reputation and high-quality products fail to meet basic customer service standards. I mean, it’s almost two months to date since I begin this process. As a customer, I feel undervalued and frustrated

I hope that Momentum takes this feedback seriously and improves in the future. Unfortunately, based on my experience, I would not recommend them to others unless significant changes are made.