1 reviews | Active since Feb 2018
Disappointed in your level of service this year
I have sent emails, spoke to the call center and used your online chat services, but my issue is still not resolved!
Our Healhty Heart score won't update to a green heart - although the readings display a green heart when you use the calculator on your website, which means both me and my husband are not receiving the points and benefits for having a healthy lifestyle! We were supposed to have green hearts for January and receive the maximum cashback in our healthsaver but because you system can't update to a green heart we lost that!
Your SafeDayz are not working - resulting in us being penalized and not receiving any SafeDayz - but we are supposed to receive points for this. I've reported the issue multiple times as I work from home and should receive my daily SafeDayz. I expect to be allocated at least 22 SafeDayz for January, but again nothing has been resolved and nobody from support gets back to you!!!
I used to tell people how great Multiply is, but since the beginning of this year your service has gone from great to extremely poor!!! I am a very frustrated and unhappy client.
The above query has been forwarded to the relevant department. One of our consultants will call you to obtain all the necessary information to resolve the query.
Kind Regards
Debbie van der Haar
The above query has been forwarded to the relevant department. One of our consultants will call you to obtain all the necessary information to resolve the query.
Kind Regards
Debbie van der Haar
Dear Mrs Pienaar,
I received feedback from our Multiply department that the issue regarding the Healthy Heat score was resolved on 7 February 2018, and that the correct status should be reflecting.
With regards to the Safe Dayz query, Rishaal Jhina in the Multiply Escalated department confirmed that he has contacted you to assist with you app setting in order for the safe day travelling to register - he confirmed that he will follow up with you again during the course of next week.
You also queried the 22 non travelling SafeDayz points - this is currently a big concern as the non-travelling days are not being awarded. The developers are currently investigating the situation and are treating it as urgent . We apologise for the inconvenience this has been causing. We will communicate once a decision has been finalised on the matter.
Kind regards,
N D'Arch
Dear Mrs Pienaar,
I received feedback from our Multiply department that the issue regarding the Healthy Heat score was resolved on 7 February 2018, and that the correct status should be reflecting.
With regards to the Safe Dayz query, Rishaal Jhina in the Multiply Escalated department confirmed that he has contacted you to assist with you app setting in order for the safe day travelling to register - he confirmed that he will follow up with you again during the course of next week.
You also queried the 22 non travelling SafeDayz points - this is currently a big concern as the non-travelling days are not being awarded. The developers are currently investigating the situation and are treating it as urgent . We apologise for the inconvenience this has been causing. We will communicate once a decision has been finalised on the matter.
Kind regards,
N D'Arch