SM
Sbongile M
1 reviews | Active since Jun 2012
07 Dec 2020, 16:50
Disappointed in dropping standards from Momentum
I called earlier this month and was told to wait 7 business days and I will have recieved my payout. I called this morning and I'm now told you are submitting Tax documents and I will be paid in 48 hours and that someone will call me before close of business today to give me more details. No one called. Still dont have MY money back. I'm very disappointed and will definitely not take up any product with Momentum at my new employer. Your service is failing severely.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
07 Dec 2020, 18:06Your posting has been noted. I can assure you that the matter will receive urgent attention.
Kind Regards
CK
Kind Regards
CK
Momentum (SA)'s reply07 Dec 2020, 18:06
Official
Your posting has been noted. I can assure you that the matter will receive urgent attention.
Kind Regards
CK
Kind Regards
CK
Momentum (SA)'s replyOfficial
08 Dec 2020, 09:05Thank you for bringing this unfortunate situation to our attention. Our sincere apologies for the lack in communication, the Admin Manager will call you.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply08 Dec 2020, 09:05
Official
Thank you for bringing this unfortunate situation to our attention. Our sincere apologies for the lack in communication, the Admin Manager will call you.
Kind regards
CK
Kind regards
CK
SM
Sbongile M's updateReviewer Update
09 Dec 2020, 10:11Momentum, please can I have feedback. I got a missed call yesterday and I called back but I held forever. No one has called me since, no message was left or anything. This is definitely upsetting that I have to beg for my own money back!
SM
Sbongile M's update09 Dec 2020, 10:11
Reviewer Update
Momentum, please can I have feedback. I got a missed call yesterday and I called back but I held forever. No one has called me since, no message was left or anything. This is definitely upsetting that I have to beg for my own money back!
Momentum (SA)'s replyOfficial
09 Dec 2020, 10:34Your response is noted and you will be contacted again soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply09 Dec 2020, 10:34
Official
Your response is noted and you will be contacted again soon.
Kind regards
CK
Kind regards
CK
SM
Sbongile M's updateReviewer Update
09 Dec 2020, 13:05No one has contacted me, and I still dont have my money. Where and how do I escelate this? Which regulatory body do you report to. Please also give me a reference number for failing to resolve my issue since the Ombud will need it. Thank you.
SM
Sbongile M's update09 Dec 2020, 13:05
Reviewer Update
No one has contacted me, and I still dont have my money. Where and how do I escelate this? Which regulatory body do you report to. Please also give me a reference number for failing to resolve my issue since the Ombud will need it. Thank you.