Disappointed

I am writing to express my frustration with Momentum's handling of my query and their payout processes. My provident fund withdrawal was submitted on 27 August 2024, and as of 6 November I have not received any payment. It is many weeks past the turnaround time for this. I have phoned numerous times, chatted with multiple agents (after an average of 20+ mins waiting in a queue), and received a multitude of excuses with no actual resolution in sight. Phumlani was very helpful and had sent me a statement on 7 October, but there has been no communication or update since then from Momentum Corporate/FundsAtWork. Please tell your IT department to wake up and sort their problems out - I know I'm not the only one dealing with this exact problem. We are all tired of waiting.