Disappointed customer

Good morning,

Hope this complaint finds you well.

Im really disappointed with the assistance received from Momentum, yet when I see other reviews that only has good compliments. So the question I ask myself,....Are other customers prioritized over another, or do you treat each customer the same. I don't have allot of capital within my provident fund, solely due to me not working that long at my previous company. I have been instructed to go online and make my choice, which I have. All my funds to be paid out. After waiting for 14 days, I'm told to fill in a form to make my choice once again. I've emailed it through , together with my ID copies and still theirs no payment done at all. My emails are ignored , my phone calls get cut off because consultants are forever busy. An amount of +-2000 takes years to receive. That's so unfair. Hoping my complaint might spark some attention. Rasool Hussein *** ***