Disappointed and emotionally drained

Momentum, yet again you are a disappointment! I have been struggling exactly two years to get a small payout, and the back and forth has been frustrating to say the least. Still to this day i have received no response. I have requested to speak with management as the consultants are always confused asking that i give them a the full story, when all they can do is go through the thread of emails to understand the situation, too lazy is what i call it. So different consultants call and no one seems to understand. As a widow, i thought Momentum would be more accommodating in this trying time, but the feeling i get is that they purposely want to make it difficult and drag things out, so that in the end i will just loose interest..

I will expose you all the time until you start improving your service!