Disappointed Again – A Repeat of Poor Service from Momentum

I’m really disappointed with the service I’ve received from Momentum. I was told my funds had been disinvested and that tax and deductions were being finalized. But after following up again, I was suddenly told the disinvestment hadn't even happened yet. Every time I call, the story changes. I was initially assured the process wouldn’t take more than a week, but now I’m being told to only expect payment sometime next week.

This isn't the first time—when I withdrew funds previously, it took nearly two months due to the person handling the withdrawal being off sick. I hoped things had improved, but sadly, it feels like history is repeating itself. This has been frustrating, confusing, and honestly, embarrassing.