Disappointed

Highly disappointed with the way momentum has dealt with my pension fund claim, it's been more than 30 days since i made a claim but still no feedback, keep in mind i made the claim in on the 25th of July but still nothing. on Monday i called them one of the advisors said it will reflect within 48 hours but still nothing. called them yesterday as well Lynette(advisor) advised that there was an error on my claim but when i asked her to further explain she told me that Lauren was the one handling my claim and when I asked where she is they told me she left/on leave I asked why didn't they tell me about the error in the first place. now its going on 2 months and i desperately in need for everything to be sorted before the weekend