disappointed

i am writting this frustrated, i put in my claim for two port on the 2 sept 2024, i have been calling the call centre number, firstly you get put on hold for too long only to be told someone is handling your issue but no one gets back to you and when you ask to be put to that person you are told she is not in or she is coming in later....i have been told my request has been given to Ayeesha Daniels but till to date i havent spoken nor heard from her regarding this....other companies have been paid but momentum is dragging.....when you try their whatsapp number it doesnt take you to the page where you can check the progress...firstly we were not told it will take this long and also why are they delaying and other companies have paid out their people....we withdrew this money because we need it