DIRVOCE CLAIM DELAY

I am writing to express my extreme disappointment and frustration with the handling of my claim. Despite previous assurances, I have been met with conflicting information and unacceptable delays. On January 31st I received a call from a representative who informed me that my claim was being processed, and the fund would be disinvested(This was on Friday) I was told that the tax directive would be processed the following week, ,and the claim would be resolved by today Thursday (06/02/2024) However I called momentum today to confirm the status, I was advised that disinvestment process only began on February 4th , and may take up to 5 working days. this contradicts information provided on Friday and this is unacceptable. My claim was submitted on December 18th 2024, and it is now well beyond the 26 day SLA. I urge you to take immediate action to resolve this matter. I request that my claim be processed and finalized by end of business day today. Furthermore , I request that tall future communication regarding my claim be in writing. the numerous phone calls I have made have yielded inconsistent information, and I believe a written record of our correspondence will prevent further delays and miscommunication.

I am extremely dissatisfied with the service I have received thus far. Despite assurances and promised timelines, my issue remains unresolved. I urge you to take immediate action to rectify this and provide a concrete solution. I expect a prompt response regarding the actions you will take to rectify this situation.