Detestable service sies!!!

This one star is just for a review basically, Momentum deserves no stars, we lodged a death claim with the help of my late father's HR back in March 2021, after a million back and forth and the ombudsman process, it's 2023, still no payment, when we go to their offices in Sandton, they send us Junior staff who have nothing concrete to say, not sure of anything and basically useless. I'm beyond annoyed with Momentum and plan on exposing this **** of a business. December 19th Nthabiseng Mahlangu called my brother to tell him we need to fill some forms urgently and send them before end of business, saying if we do, they will process the payment before they close for the holidays, we rushed and did that and still no payment, today we went there, they called Nthabiseng Mahlangu and told us she will be down in a short while, to our surprise, yet again they send us a junior staff member (we take it Nthabiseng refused to come see us) who was straight up lying to us about some actuaries delaying the process. How does it go from us being payed in December to now yet another delay? Don't play with us. Momentum is a **** and it needs to be exposed. We want our fathers money. And don't send your generic response moo, pay us!