AS
Avi S
1 reviews | Active since Nov 2011
14 May 2020, 15:26
Desprate in need
This is the most useless organisation I have encountered. I sent them 16 emails to call me as in this time I dont have airtime only data. Finally the rudest person Precious Makubane call me with attitude. All I want is a small portion of my money from a retirement annuity as with this lockdown I cannot work and sustain myself. This women was so rude to me. I live on my own have no kids or family to help me. I cannot get any government assistance.at all.
Can someone please help me PLEASE....
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
14 May 2020, 15:45It is unfortunate that you have not had a favorable service experience and I would like to apologize for that. The matter has been escalated to management for the necessary feedback and assistance.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply14 May 2020, 15:45
Official
It is unfortunate that you have not had a favorable service experience and I would like to apologize for that. The matter has been escalated to management for the necessary feedback and assistance.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
14 May 2020, 16:01Avi
I have sent you an e-mail response, as promised.
Regards
EdB
I have sent you an e-mail response, as promised.
Regards
EdB
Momentum (SA)'s reply14 May 2020, 16:01
Official
Avi
I have sent you an e-mail response, as promised.
Regards
EdB
I have sent you an e-mail response, as promised.
Regards
EdB
AS
Avi S's updateReviewer Update
14 May 2020, 18:18Here is a person in dire need in extraordinary times. This person is faced with almost death situations and all Momentum staff and executives can say is there is nothing they can do. Many companies have open thier hearts and helped people but NOT MOMENTUM. I have not seen or heard one good deed that they showed or have done during this pandemic COVID - 19. I am totally disgusted and appalled at the response of this organization.
PEOPLE SHOULD CONSIDER OTHER ORGANIZATIONS.
PEOPLE SHOULD CONSIDER OTHER ORGANIZATIONS.
AS
Avi S's update14 May 2020, 18:18
Reviewer Update
Here is a person in dire need in extraordinary times. This person is faced with almost death situations and all Momentum staff and executives can say is there is nothing they can do. Many companies have open thier hearts and helped people but NOT MOMENTUM. I have not seen or heard one good deed that they showed or have done during this pandemic COVID - 19. I am totally disgusted and appalled at the response of this organization.
PEOPLE SHOULD CONSIDER OTHER ORGANIZATIONS.
PEOPLE SHOULD CONSIDER OTHER ORGANIZATIONS.
AS
Avi S's updateReviewer Update
15 May 2020, 10:16Momentum could have helped as this person is in total dire need. You say you looking after her and if she die what then. I think you looking after your own interest and not yr clients
Surely Momentum could have made some way to assist if not a pay out a loan of some kind or some assistance as this is a long term client
SHOW HUMANITY IN THIS EXTRAORDINARY TIMES
Surely Momentum could have made some way to assist if not a pay out a loan of some kind or some assistance as this is a long term client
SHOW HUMANITY IN THIS EXTRAORDINARY TIMES
AS
Avi S's update15 May 2020, 10:16
Reviewer Update
Momentum could have helped as this person is in total dire need. You say you looking after her and if she die what then. I think you looking after your own interest and not yr clients
Surely Momentum could have made some way to assist if not a pay out a loan of some kind or some assistance as this is a long term client
SHOW HUMANITY IN THIS EXTRAORDINARY TIMES
Surely Momentum could have made some way to assist if not a pay out a loan of some kind or some assistance as this is a long term client
SHOW HUMANITY IN THIS EXTRAORDINARY TIMES
Momentum (SA)'s replyOfficial
15 May 2020, 10:26Avi S
The insurer accepts that Ms Singh finds herself in dire straits and for that we empathize emphatically. The Retirement Annuity contract type does not make provision for cash withdrawals or loans as this is not what the contract type was designed for.
As was previously confirmed by the previous respondee, Ms Singh is not eligible for withdrawal based on age and contract type.
Our sincere apologies,
Regards
EdB
The insurer accepts that Ms Singh finds herself in dire straits and for that we empathize emphatically. The Retirement Annuity contract type does not make provision for cash withdrawals or loans as this is not what the contract type was designed for.
As was previously confirmed by the previous respondee, Ms Singh is not eligible for withdrawal based on age and contract type.
Our sincere apologies,
Regards
EdB
Momentum (SA)'s reply15 May 2020, 10:26
Official
Avi S
The insurer accepts that Ms Singh finds herself in dire straits and for that we empathize emphatically. The Retirement Annuity contract type does not make provision for cash withdrawals or loans as this is not what the contract type was designed for.
As was previously confirmed by the previous respondee, Ms Singh is not eligible for withdrawal based on age and contract type.
Our sincere apologies,
Regards
EdB
The insurer accepts that Ms Singh finds herself in dire straits and for that we empathize emphatically. The Retirement Annuity contract type does not make provision for cash withdrawals or loans as this is not what the contract type was designed for.
As was previously confirmed by the previous respondee, Ms Singh is not eligible for withdrawal based on age and contract type.
Our sincere apologies,
Regards
EdB
AS
Avi S's updateReviewer Update
15 May 2020, 11:17In this extraordinary circumstances we facing we never imagined. Even the UIF was not designed to give people a R350 reliefe yet there it is....
Government made concessions who is EdB to make such a decision she did not even consult with her executives.
I think this is purely a non humanitarian issue.
This women will not go the extra mile to find a way to assist Momentum needy clients.
Gone are the days of humanity, hugging and kissing and most of all helping fellow human beings.
Government made concessions who is EdB to make such a decision she did not even consult with her executives.
I think this is purely a non humanitarian issue.
This women will not go the extra mile to find a way to assist Momentum needy clients.
Gone are the days of humanity, hugging and kissing and most of all helping fellow human beings.
AS
Avi S's update15 May 2020, 11:17
Reviewer Update
In this extraordinary circumstances we facing we never imagined. Even the UIF was not designed to give people a R350 reliefe yet there it is....
Government made concessions who is EdB to make such a decision she did not even consult with her executives.
I think this is purely a non humanitarian issue.
This women will not go the extra mile to find a way to assist Momentum needy clients.
Gone are the days of humanity, hugging and kissing and most of all helping fellow human beings.
Government made concessions who is EdB to make such a decision she did not even consult with her executives.
I think this is purely a non humanitarian issue.
This women will not go the extra mile to find a way to assist Momentum needy clients.
Gone are the days of humanity, hugging and kissing and most of all helping fellow human beings.
Momentum (SA)'s replyOfficial
15 May 2020, 11:28Avi
I contacted Ms K Singh telephonically and explained to her that the contract type does not permit a loan or a withdrawal.
Ms K Singh was satisfied after the discussion.
Regards
EdB
I contacted Ms K Singh telephonically and explained to her that the contract type does not permit a loan or a withdrawal.
Ms K Singh was satisfied after the discussion.
Regards
EdB
Momentum (SA)'s reply15 May 2020, 11:28
Official
Avi
I contacted Ms K Singh telephonically and explained to her that the contract type does not permit a loan or a withdrawal.
Ms K Singh was satisfied after the discussion.
Regards
EdB
I contacted Ms K Singh telephonically and explained to her that the contract type does not permit a loan or a withdrawal.
Ms K Singh was satisfied after the discussion.
Regards
EdB