Denret pension fund payout

I am very disappointed with the service I am getting from Momentum Denret Retirement dept, my claim was logged in June, till today I Have not received any FEEDBACK REGARDING MY PAY OUT WHAT THE HELL IS GOING ON HERE I MEAN THIS IS REDICULOUS. Please provide me with URGENT feedback as this matter is very urgent, or I will move my active policies with Momentum to another company that knows how to treat customers dignity if this is not sorted .... I am upset. i have been calling since last week and been told that it has not been allocated to anyone yet. yesterday the 08th I called again was told the manager will call me back my claim was submitted late. how is it late when the email i received from Momentum only arrived on the 25 and i responded and called the same day. this is honestly BULL**** it's like i am dealing with a bunch of *********** people.