Delivery of item from Multiply Onlineshop

I used Momentum Multiply Onlineshop to buy something, this was 31/12/2022 and I am today 27/01/2023 still waiting for delivery. Now the guy that has been helping me when I query is trying his best but they should get their suppliers in check as the items is delivered directly from the supplier.

I cant get tracking details or any info on the possible ETA as everything was done directly from supplier, I understand it was festive season, etc but lets say from 09/01/2023 till today that is 15 business days which is way more then the delivery times stated on their website.

Right now while typing this I have been online waiting for an agent to answer the phone for over 56minutes and counting.