delaying cancelation process

After many emails and going back and forth, My cession document was sent from FNB on 20 October, Where Carol Nkosi said she will reply and confirm ones it has been finalised. it is 8 days later and no communication received. I have even sent 2 mails this week asking for an update or any information, they just ignore me. It seems that when it comes to cancelations you take extra time to get in that last debit order. I will cancel my insurance now and take out a new life cover anywhere els, as a direct result in poor service/communication.