Delayed Two Pots Claim Payment, lack of communication, high level incompetence

Why is the still a delay in processing my two pots claim? which I submitted online on 3 September 2024. On Tuesday, 10 September 2024, I received an SMS notification stating that my claim had been processed and finalized. However, it has now been 7 days, and the payment has yet to reflect in my bank account.

On Friday, I was instructed by an administration manager to send my bank statements, which I promptly did. However, I have not received any response to my emails since then. This lack of communication and delay in resolving my issue is unacceptable.

I am extremely disappointed with how Momentum is handling this situation. The delay and lack of communication are causing me significant distress. I urgently need this matter resolved as soon as possible, as it is affecting my well-being and financial stability.

This matter is extremely urgent, and I need this resolved as in like yesterday.