Delayed provident fund claim payout

My last day with the previous employer was 30th of August 2024. I completed all the provident fund withdrawal forms mid-August already. It’s the 7th week now and I still have not received payout. I have been communicating with Momentum for the past three weeks and they told me there was and still is an internal “IT related” delay in processing my claim. The reason for the delay on the MRA-portal is “tax directive app**** for” but today I was told that my claim has not even been sent to SARS for tax directive (which I was told usually takes about 3 days) and the claim is “stuck”. As a result, they need to redo the claim application which will take another 2-3 weeks. To top it all, they captured my email address incorrectly (which I have since updated) and I have only received one communication from Momentum over the last six and a half weeks. This services is certainly not in the best interest of clients. I am extremely disappointed.