DELAYED PROCESSING OF DIVORCE CLAIM

I am writing to express my disappointment and frustration with the delayed processing of my divorce claim submitted to Momentum on December 18th 2024.Despite numerous follow-ups I have not received satisfactory feedback. The automated response to my initialsubmission promised a response within 48 hours, which was not received.

I have consistently followed up on my claim through weekly phone calls , only to receive the same response each time: that the matter is still with the legal department and i will be notified once they complete their review. It is unreasonable that the legal team has been reviewing and checking documents for over 25days and i find this lack of progress unacceptable.

I request you to ensure that the claim is prioritized and processed as soon as possible