Delayed Payment Process!!!

I am writing to express my deep concerns regarding the ongoing delays and lack of communication related to a death claim submitted by my family in 2016. It is deeply troubling that this matter has remained unresolved for nearly a decade with no meaningful assistance or updates until this year. On 14 March 2025, Karabo Mashiyane received an acknowledgement confirming from me and my family that the payment process can commence. The communication clearly outlined that the payment would be processed within 15 working days, including steps such as disinvestment of the benefit, tax application, bank verification, payment processing, and final authorization.

However, more than 15 working days have passed with no further updates until I followed up only then did Slindile Sibiya/Linda Maluleka respond on 17 April 2025, indicating that the benefit was still in the process of disinvestment. Today is 07 May 2025, and we have NOT YET received any concrete update or resolution.

This level of delay and continued lack of urgency is unacceptable, especially considering the length of time 10 years that this matter has been pending. We should not have to wait another decade to receive the support and resolution we rightfully deserve.

My family has decided to include our lawyers and report them to the OMBUDSMAN!!