Delayed fund pay out

My father passed away in December 2022, and we initiated the process of claiming his provident fund through Momentum. The process was incredibly lengthy and exhausting, taking nearly two years. Throughout this time, my family and I were required to submit multiple affidavits and supporting documents. In September 2024, we finally received confirmation that the funds had been approved and would be paid out within 30 days. However, to date, we have not received a cent. Despite numerous phone calls and emails, we have not been able to get any resolution. At one point, we were informed that one of the individuals handling the claim, Nthabiseng Mahlangu, was no longer with the company. This ongoing delay has been extremely frustrating for our family, and we urgently need clarity on the status of this payout.My father passed away in December 2022, and we initiated the process of claiming his provident fund through Momentum. The process was incredibly lengthy and exhausting, taking nearly two years. Throughout this time, my family and I were required to submit multiple affidavits and supporting documents. In September 2024, we finally received confirmation that the funds had been approved and would be paid out within 30 days. However, to date, we have not received a cent. Despite numerous phone calls and emails, we have not been able to get any resolution. At one point, we were informed that one of the individuals handling the claim, Nthabiseng Mahlangu, was no longer with the company. This ongoing delay has been extremely frustrating for our family, and we urgently need clarity on the status of this payout.