Delayed claim

We need assistance with my dads claim as we have sent all documents from our side and my dads work also sent what was needed from them before the lock down,my dad was diagnose with cancer and we submitted a claim for disability And we received feedback that the claim was submitted,we do also understand that most companies are on lockdown and that has affected us too,why can’t momentum request all of the remaining documents or explain to us what’s outstanding so we can also try and push at my dads place,my dad is bedridden,he was the bread winner at home and now that he is sick we struggling to make ends meet and also take care of him like paying a professional to help us with his condition,take him to the hospital etc because they just decided that they will chill and we must suffer while this is the time that they should be supporting us,we not asking for charity or hands out but we asking that we get someone to help us finalize the claim without having to push and beg.