DELAYED CLAIM

Can someone please let me know how long it takes to process a withdrawal of the provident fund. I spoke to a consultant and was told that it would take 6 days to process. I sent all requested documentation on 4/4/2018. I have since not heard anything. When I called, I was told that my claim was PENDED awaiting a contribution for April, I left my previous employer in March. I phoned AGAIN, and SURPRISE SURPRISE the guy asked if I’m following up on my contribution!!!!!???? When I had previously discussed this with another consultant, she said she would send a request to the claims handler to process the claim. I am told that the request to process my claim WAS NOT SENT!!!!!!!!!!!!!! And that he will send the request. I call AGAIN to find out if this request to process my claim was sent. The last consultant tells me that the request was sent and that it should be finalised NEXT WEEK FRIDAY!!!!!! It has been 5 whole days and ABSOLUTELY NOTHING has been done on my claim. I requested a call back this morning from the claims handler. AND THEY DIDN’T BOTHER TO CALL OR EMAIL ME. My claim has been delayed because someone decided to PEND the claim with no real reason. I have wasted my time and resources to get your consultants to do their job. If this is how you treat your customers. It is pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!