NM
Nkululeko M
1 reviews | Active since Nov 2019
21 Feb 2022, 19:36
Delayed cash pay out
******* service (Momentum Investo) I've waited for a cash pay out now for more 19 working days yet they claim this only takes 10 working days. No communication whatsoever, i have to call every day and get told the same story. I was sent an email confirming that my funds have been payed to my account after they received the tex directive on the 13th of Feb but nothing as yet. I had to call again after no communication from momentum letting me know of any delays. Very poor service
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
22 Feb 2022, 09:23Thank you for bringing this situation to our attention. We always aim to deliver the best service and, regrettably, you did not have a positive service experience. My sincere apology for the frustration you experienced due to the delayed processing and lack in communication.
The complaint has been referred to our Investo division for urgent action. Please allow them an opportunity to address the concerns and we will provide you with feedback shortly.
Kind regards
CK
The complaint has been referred to our Investo division for urgent action. Please allow them an opportunity to address the concerns and we will provide you with feedback shortly.
Kind regards
CK
Momentum (SA)'s reply22 Feb 2022, 09:23
Official
Thank you for bringing this situation to our attention. We always aim to deliver the best service and, regrettably, you did not have a positive service experience. My sincere apology for the frustration you experienced due to the delayed processing and lack in communication.
The complaint has been referred to our Investo division for urgent action. Please allow them an opportunity to address the concerns and we will provide you with feedback shortly.
Kind regards
CK
The complaint has been referred to our Investo division for urgent action. Please allow them an opportunity to address the concerns and we will provide you with feedback shortly.
Kind regards
CK
Momentum (SA)'s replyOfficial
22 Feb 2022, 15:16Thank you for your patience while we finalised the payment.
I may confirm that a real-time EFT payment was made and the confirmation letter e-mailed to you.
Kind regards
CK
I may confirm that a real-time EFT payment was made and the confirmation letter e-mailed to you.
Kind regards
CK
Momentum (SA)'s reply22 Feb 2022, 15:16
Official
Thank you for your patience while we finalised the payment.
I may confirm that a real-time EFT payment was made and the confirmation letter e-mailed to you.
Kind regards
CK
I may confirm that a real-time EFT payment was made and the confirmation letter e-mailed to you.
Kind regards
CK
NM
Nkululeko M's updateReviewer Update
22 Feb 2022, 15:22Thank you CK, special thanks to Amanda, Kagiso and Yolandy
NM
Nkululeko M's update22 Feb 2022, 15:22
Reviewer Update
Thank you CK, special thanks to Amanda, Kagiso and Yolandy