WS
Winston S
1 reviews | Active since Feb 2020
25 Feb 2025, 14:50
DELAY TACTICS WHEN A POLICY REACHES MATURITY
Delay tactics while trying to cash out an investment/ life cover. From pillar to post with their conditions. documents not stamped, not filled in correctly, STAY AWAY! They quick to receive but delay to pay out!
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Momentum (SA)'s replyOfficial
25 Feb 2025, 15:24Good day Winston,
Thank you for your posting and we sincerely apologise for the delays.
The policy is currently ceded to the bank and in order to continue with payment, we do require the letter from the bank to contain the official bank stamp before we can continue with payment. Our contact center did inform Tania of the information, and she confirmed that she will contact the bank.
Upon receipt of the letter, we will immediately continue with your request. Again, our sincere apologies for the delays.
Thank you
Kind regards
NH
Thank you for your posting and we sincerely apologise for the delays.
The policy is currently ceded to the bank and in order to continue with payment, we do require the letter from the bank to contain the official bank stamp before we can continue with payment. Our contact center did inform Tania of the information, and she confirmed that she will contact the bank.
Upon receipt of the letter, we will immediately continue with your request. Again, our sincere apologies for the delays.
Thank you
Kind regards
NH
Momentum (SA)'s reply25 Feb 2025, 15:24
Official
Good day Winston,
Thank you for your posting and we sincerely apologise for the delays.
The policy is currently ceded to the bank and in order to continue with payment, we do require the letter from the bank to contain the official bank stamp before we can continue with payment. Our contact center did inform Tania of the information, and she confirmed that she will contact the bank.
Upon receipt of the letter, we will immediately continue with your request. Again, our sincere apologies for the delays.
Thank you
Kind regards
NH
Thank you for your posting and we sincerely apologise for the delays.
The policy is currently ceded to the bank and in order to continue with payment, we do require the letter from the bank to contain the official bank stamp before we can continue with payment. Our contact center did inform Tania of the information, and she confirmed that she will contact the bank.
Upon receipt of the letter, we will immediately continue with your request. Again, our sincere apologies for the delays.
Thank you
Kind regards
NH