Delay on refund

On the 20th of May I took out an Investment policy with Momentum Wealth, Payment was made on the 05th June 2015, Unfortunately I had encountered some huge financial constraints and I had to cancel this policy with immediate effect and request a refund. Email was sent with the letter for cancellation as per your request, My query was been handled by Jones Makgosa, and I was advised that they will refund me within 4 days, and each and every time I called the call center I am being told a different story, last consultant I spoke to, mention that signatures were different from the actual contract documents that's why they delayed payment and that they will need to do security check(What a Joke). Spoken to Jones, and he said they are experiencing some backlog with refunds and he will come back to me !<br> <br> This put me to tremendous hardship as I found it difficult to meet my financial commitments, I request you to kindly look into the matter and resolve my query as early as possible. It is just a pain to go through all this trouble for my own money!!!