Delay in the payout of death claim

I have a policy with Momentum for more than 15 years. TOn the 3 June 2021 I submitted a funeral claim to momentum. When I followed up I was told I emailed to the wrong email and I must submit to death claims. On the 8 June 2021 I did as informed. I have since followed up to check progress on my claim both via email and telephonically. 06 July 2021 I phoned momentum to follow up again. I spoke to Mohau who initially said my documents were not all submitted, then he checked and said all the information He promised to call me back and to date I am still waiting.

I am very disappointed by the lackadaisical manner in which momentum has managed the process. The lack of communication and update on progress in relation to my claim has been substandard and I did not expect such treatment.