1 reviews | Active since Dec 2022
Delay in Payment Processing for Two Pots Claim without communication
I am writing to express my concern regarding the delay in the processing of my two pots claim, which I submitted online on 3 September 2024. On Tuesday 10 September 2024, I received an SMS notification stating that my claim had been processed and finalized. However, it has been four days, and the payment has yet to reflect in my bank account.
I have double-checked the bank details I provided and confirmed that they are correct. Additionally, I have verified with SARS to ensure that I do not owe any money that could be causing a delay. Despite everything being in order, I have not received the payment, which is causing me significant distress and sleepless nights.
I kindly request your immediate assistance in resolving this matter. As I do not have airtime to wait for an hour to speak to your call center, I would appreciate a prompt response via email or any other means of communication
Thank you for your message.
I am sorry to hear about your experience.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I am sorry to hear about your experience.
I have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your prompt response.
I appreciate that my complaint has been forwarded to the fund managers for further assistance. However, I noticed that there was no mention of the expected turnaround time for resolving this issue. Could you please provide an estimated timeframe for when I can expect a resolution? This information would greatly help in alleviating my concerns.
Thank you for your understanding and assistance.
Thank you for your prompt response.
I appreciate that my complaint has been forwarded to the fund managers for further assistance. However, I noticed that there was no mention of the expected turnaround time for resolving this issue. Could you please provide an estimated timeframe for when I can expect a resolution? This information would greatly help in alleviating my concerns.
Thank you for your understanding and assistance.
Thank you for your message. I fully understand.
I have requested confirmation of the turnaround time and will confirm to you once received.
Kind regards
Mvdm
Thank you for your message. I fully understand.
I have requested confirmation of the turnaround time and will confirm to you once received.
Kind regards
Mvdm