Delay and Poor Service – Momentum RA Payout (Traditional Emigration)

I am extremely disappointed with Momentum’s handling of my Retirement Annuity (RA) payout under the Traditional Emigration process.

All required documents were submitted on 25 August 2025 and Momentum confirmed receipt of a complete and compliant submission. I was advised that the process would take:

7 business days to prepare the SARS submission,

21 business days for SARS to issue the directive, and

7 business days for Momentum to process payment thereafter.

Despite these clear timelines, the payout has still not been processed. When I followed up, I was informed that my case was referred to Product Support on 12 October 2025, with no further updates provided.

I also sent a query on 7 October 2025, and your automated response stated that replies are provided within three business days. To date (14 October 2025), I have not received any response.

This ongoing delay and lack of communication are unacceptable. I have fully comp**** with all requirements and expect an immediate update, a clear explanation for the delay, and a confirmed payment date.