ZN
Zwelakhe N

1 reviews | Active since Mar 2026

31 Mar 2026, 21:44

Deficient customer service

I am extremely disappointed by the level of the atrocious customer service i have received from Momentum thus far, i deeply regret referring my employees to this institute. i to keep requesting follow ups from my financial adviser as if i loaning the money i invested and all i get is subpar misdirect answers such as "you should get your funds some time this week...' and "i am awaiting an update on status of the withdrawal".... ten days later!!!!

i have been a customer for momentum for over a decade and this is the customer service i receive when i finally decide to withdraw some of the funds invested.

i am never ever taking any product with momentum again and i am pulling all my referrals with.

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply01 Apr 2026, 08:37
Official
Dear Zwelakhe
Thank you for your message.
I have escalated your complaint to the fund managers for further assistance.
Kind regards
Mvdm