Deferred Compensation Scheme

I would like to report the abysmal service that I have received from Momentum regarding my Deferred Compensation Scheme. With representatives from Media24 and my financial broker, we have been trying to get Momentum to pay out the benefit for the last two years. We have submitted all the requested documentation and signatures, the matter has even been escalated to the Head of Compliance, but to no avail.

Contacting Momentum telephonically to help resolve the issue is a frustrating process because you never get the same Call Centre consultant, resulting in repeated conversations without any progress made.

Can I ask that someone from Momentum contact me directly regarding this payable benefit? The process has been frustrating and disappointing, to say the least, future dealings with Momentum for myself and my entire family are seriously in jeopardy here.