DEDUCT MONEY WITHOUT ANY FORMS SIGNED

Several months ago I was contacted by Virgin Active and told about the Multiply Programme with Momentum. I didn't join for several reasons at the time. In January a Virgin Acitve Rep phoned again and told me to join before the end of January, she said there were no hidden costs, and that NO Money would be taken off until the staff came through to sign the forms. I heard nothing from Momentum or Virgin Active and therefore thought the agreement was not activated. On the 1st March R438 was taken off my bank account, as well as my R320 Gym Membership. I was ensured before I joined that I would receive 80% of my Gym back and this would in hindsight be a BIG Saving. This has now cost me R758 for ONE Month which I have not budgeted for. I am a single Mom and sadly I do not have this money.<br> <br> I spoke Envio from Momentum and he ensured me it would be cancelled with immediate effect and my money transferred back into my account, he has just phoned to tell me I will only receive R219 back.<br> <br> I am not leaving it at this, I will take this matter further if the FULL Amount has not been paid back into my account by the close of business tomorrow. <div><br></div><div><em>(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)</em></div>