Decade

Sandiswa K
52 reviews | Active since Sep 2023
30 Oct 2025 at 13:22
No tangible actions
Still awaiting tangible actions from Momentum over 9 months since claim was put. Late estate account will close at this rate.
Unhappy customer
Reply (8)

Momentum (SA)’s reply
30 Oct 2025 at 14:17
Dear Sandiswa
Thank you for your message.
Kindly provide me with the policy number and the identity number of the deceased in order to assist further.
Kind regards
Mvdm
Sandiswa K’s reply
31 Oct 2025 at 05:32
HP Logo
Write a review

Review of Momentum (SA)
0 NPS
Recommended: Unlikely
i


SK

Sandiswa K
44 reviews | Active since Sep 2023
23 Sep 2025 at 08:29
Tired shame
Im tired of having to weite here so I can get an update on the claim. It hs been over a few months without any tangible changes. Im tired and emotionally drained from having to go through this never ending process with Momentum.
Reply (3)

Momentum (SA)’s reply
23 Sep 2025 at 09:17
Dear Sandiswa

There are various business units within the company. Based on your complaint I cannot ascertain what type of claim you have lodged, and therefore I cannot ascertain to which business unit I should escalate this matter?

Can you please confirm what type of claim you are referring to? and if there is the possibility of providing your policy number / contract number / reference number as well?

Thank you.

Kind regards,

EdB
Sandiswa K’s reply
16 Oct 2025 at 06:49
HP Logo
Write a review

Review of Momentum (SA)
0 NPS
Recommended: Unlikely
i


SK

Sandiswa K
43 reviews | Active since Sep 2023
03 Jun 2025 at 06:11
Emotional drained
Honestly, after losing a loved one and having to constantly be reminded of them by the slowness of the claim process of this company is beyond me.
Unhappy customer
Reply (28)

Momentum (SA)’s reply
03 Jun 2025 at 08:15
Dear Sandiswa,

Thank you for informing us of your concerns and please accept our sincere condolences for your loss.

We have escalated the matter to the fund manager for further assistance and feedback.

Kind regards
NH
Sandiswa K’s reply
03 Jun 2025 at 08:38
Why does it take so long, its almost 6 months now.
Momentum (SA)’s reply
03 Jun 2025 at 08:45
Dear Sandiswa,

The fund manager came back and confirm that she could not trace any information on the identity number that you have provided. Please provide us with the member's full identity number and full names and surname.

Thank you
Kind regards
NH
Sandiswa K’s reply
03 Jun 2025 at 08:48
Ntuthuko Nelson Khoza
Id number: ***
Sandiswa K’s reply
03 Jun 2025 at 08:49
Ntuthuko Nelson Khoza
Id number: ***
Momentum (SA)’s reply
03 Jun 2025 at 08:58
Thank you, Sandiswa.
Sandiswa K’s reply
03 Jun 2025 at 09:44
I look forward to tangible feedback.
Sandiswa K’s reply
03 Jun 2025 at 11:53
How long should I wait for feedback?
Sandiswa K’s reply
04 Jun 2025 at 08:21
Day 2 of trying to get assistance from Momentum on a matter logged in late last year. Its been 5 months and counting with no communication from Momentum whatsoever, the emotiona distress of being reminded of a passed on loved one is their specialty at this point. Momentum blocking my healing actively.
Momentum (SA)’s reply
04 Jun 2025 at 09:00
Thank you for your feedback, we have also referred your comments for further assistance.
Sandiswa K’s reply
12 Jun 2025 at 06:03

I was promised feedback on how the claim is going and I didn' heard anything all day yesterday
Momentum (SA)’s reply
12 Jun 2025 at 09:31
Dear Sandiswa

The fund manager confirmed that the Senior Administrator called you last week and a process and turnaround time was given.

Kind regards
Sandiswa K’s reply
12 Jun 2025 at 10:04
It was, but I was promised feedback due yesterday on how the ongoing process is progressing.
Sandiswa K’s reply
17 Jun 2025 at 15:04
Still awaiting feedback as to how the process is unfolding from the Senior Administrator after speaking to him on the 4th June 2025.
Momentum (SA)’s reply
17 Jun 2025 at 15:31
Dear Sandiswa,

We have again referred your comments for assistance.

Kind regards
Sandiswa K’s reply
02 Jul 2025 at 10:26
02 July 2025. 6 months and countin since initial claim. 2nd last week of the 26 days ending on the 10 July 2025.
With nothing to show nor any feedback on the claim process.
Sandiswa K’s reply
02 Jul 2025 at 12:00
Finally recieved feedback today. Momentum representative explained everythin thoroughly and I'm slightly relieved. Thank you.
Momentum (SA)’s reply
02 Jul 2025 at 12:06
Dear Sandiswa,

Thank you for the feedback, we are glad to hear that you have been assisted.

Kind regards
Sandiswa K’s reply
22 Jul 2025 at 06:53
I've sent in the required late estate account, what follows? I haven't heard anything.
Momentum (SA)’s reply
22 Jul 2025 at 07:06
Thank you Sandiswa, we will forward your follow up request for assistance.
Sandiswa K’s reply
14 Aug 2025 at 12:49
Its silent again.. May I ask why Im not receiving any feedback?
Momentum (SA)’s reply
14 Aug 2025 at 13:02
Dear Sandiswa

Your comments has been referred for feedback.

Kind regards
Sandiswa K’s reply
18 Sep 2025 at 06:48
Since June, still trying to get done things done with Momentum. Its Mid September now. Patience out the window.
Momentum (SA)’s reply
18 Sep 2025 at 07:57
Dear Sandiswa,

Your feedback has been referred again to the fund manager for assistance.
Sandiswa K’s reply
20 Sep 2025 at 11:08
Thank you.
Sandiswa K’s reply
23 Sep 2025 at 07:16
Seemingly its gonna take an entire 12 months for a single query.
Sandiswa K’s reply
25 Sep 2025 at 06:04
Bathong!! Why is is taking almost an entire year to process a single claim? And no I don't want a call explaining why its taking decades, I just need it to be done with already. Why am I constantly being forced to be reminded of my grieve?
Momentum (SA)’s reply
25 Sep 2025 at 08:08
We understand your frustration and apologise for the delays and assure you that we are doing our best to finalise this urgently.


Past conversation that yielded nothing on my side. The late estate account might even close soon since im not paying any monthly fees cause im still waiting on you

Sandiswa K’s reply
03 Nov 2025 at 06:36
Still no feedback, after 3 posts.
Momentum (SA)’s reply
03 Nov 2025 at 12:03
Dear Sandiswa
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
Sandiswa K’s reply
14 Nov 2025 at 09:23
New Administrator, over a week with no feedback from them. Momentum is utterly the worst.
Momentum (SA)’s reply
14 Nov 2025 at 09:31
Dear Sandiswa,

Thank you for your feedback, it has been referred.
Sandiswa K’s reply
19 Nov 2025 at 06:13
Awaiting feedback on taxation from last week.
Sandiswa K’s reply
21 Nov 2025 at 06:18
Still anticipating feedback from thw new administrator, feedback was promised for Tuesday latest; its Friday today and I haven't heard from the
10 more days then it will be a year since the claim was made or rather since the member passed on

Write a review

Review of Momentum (SA)
0 NPS
Recommended: Unlikely
i


SK

Sandiswa K
52 reviews | Active since Sep 2023
 30 Oct 2025 at 13:22
No tangible actions
Still awaiting tangible actions from Momentum over 9 months since claim was put. Late estate account will close at this rate.
 Unhappy customer
Reply (8)
 
Momentum (SA)’s reply
30 Oct 2025 at 14:17
Dear Sandiswa
Thank you for your message. 
Kindly provide me with the policy number and the identity number of the deceased in order to assist further.
Kind regards
Mvdm 
Sandiswa K’s reply
31 Oct 2025 at 05:32
HP Logo
Write a review

Review of Momentum (SA)
0 NPS
Recommended: Unlikely
i


SK

Sandiswa K
44 reviews | Active since Sep 2023
 23 Sep 2025 at 08:29
Tired shame
Im tired of having to weite here so I can get an update on the claim. It hs been over a few months without any tangible changes. Im tired and emotionally drained from having to go through this never ending process with Momentum.
Reply (3)
 
Momentum (SA)’s reply
23 Sep 2025 at 09:17
Dear Sandiswa

There are various business units within the company. Based on your complaint I cannot ascertain what type of claim you have lodged, and therefore I cannot ascertain to which business unit I should escalate this matter?

Can you please confirm what type of claim you are referring to? and if there is the possibility of providing your policy number / contract number / reference number as well?

Thank you.

Kind regards,

EdB 
Sandiswa K’s reply
16 Oct 2025 at 06:49
HP Logo
Write a review

Review of Momentum (SA)
0 NPS
Recommended: Unlikely
i


SK

Sandiswa K
43 reviews | Active since Sep 2023
 03 Jun 2025 at 06:11
Emotional drained
Honestly, after losing a loved one and having to constantly be reminded of them by the slowness of the claim process of this company is beyond me.
 Unhappy customer
Reply (28)
 
Momentum (SA)’s reply
03 Jun 2025 at 08:15
Dear Sandiswa,

Thank you for informing us of your concerns and please accept our sincere condolences for your loss.

We have escalated the matter to the fund manager for further assistance and feedback.

Kind regards
NH
Sandiswa K’s reply
03 Jun 2025 at 08:38
Why does it take so long, its almost 6 months now.
Momentum (SA)’s reply
03 Jun 2025 at 08:45
Dear Sandiswa,

The fund manager came back and confirm that she could not trace any information on the identity number that you have provided. Please provide us with the member's full identity number and full names and surname.

Thank you
Kind regards
NH
Sandiswa K’s reply
03 Jun 2025 at 08:48
Ntuthuko Nelson Khoza 
Id number: ***
Sandiswa K’s reply
03 Jun 2025 at 08:49
Ntuthuko Nelson Khoza 
Id number: ***
Momentum (SA)’s reply
03 Jun 2025 at 08:58
Thank you, Sandiswa.
Sandiswa K’s reply
03 Jun 2025 at 09:44
I look forward to tangible feedback.
Sandiswa K’s reply
03 Jun 2025 at 11:53
How long should I wait for feedback?
Sandiswa K’s reply
04 Jun 2025 at 08:21
Day 2 of trying to get assistance from Momentum on a matter logged in late last year. Its been 5 months and counting with no communication from Momentum whatsoever, the emotiona distress of being reminded of a passed on loved one is their specialty at this point. Momentum blocking my healing actively.
Momentum (SA)’s reply
04 Jun 2025 at 09:00
Thank you for your feedback, we have also referred your comments for further assistance.
Sandiswa K’s reply
12 Jun 2025 at 06:03

I was promised feedback on how the claim is going and I didn'  heard anything all day yesterday 
Momentum (SA)’s reply
12 Jun 2025 at 09:31
Dear Sandiswa

The fund manager confirmed that the Senior Administrator called you last week and a process and turnaround time was given. 

Kind regards
Sandiswa K’s reply
12 Jun 2025 at 10:04
It was, but I was promised feedback due yesterday on how the ongoing process is progressing.
Sandiswa K’s reply
17 Jun 2025 at 15:04
Still awaiting feedback as to how the process is unfolding from the Senior Administrator after speaking to him on the 4th June 2025.
Momentum (SA)’s reply
17 Jun 2025 at 15:31
Dear Sandiswa,

We have again referred your comments for assistance.

Kind regards
Sandiswa K’s reply
02 Jul 2025 at 10:26
02 July 2025. 6 months and countin since initial claim. 2nd last week of the 26 days ending on the 10 July 2025.
With nothing to show nor any feedback on the claim process.
Sandiswa K’s reply
02 Jul 2025 at 12:00
Finally recieved feedback today. Momentum representative explained everythin  thoroughly and I'm slightly relieved. Thank you. 
Momentum (SA)’s reply
02 Jul 2025 at 12:06
Dear Sandiswa,

Thank you for the feedback, we are glad to hear that you have been assisted.

Kind regards
Sandiswa K’s reply
22 Jul 2025 at 06:53
I've sent in the required late estate account, what follows? I haven't heard anything.
Momentum (SA)’s reply
22 Jul 2025 at 07:06
Thank you Sandiswa, we will forward your follow up request for assistance.
Sandiswa K’s reply
14 Aug 2025 at 12:49
Its silent again.. May I ask why Im not receiving any feedback?
Momentum (SA)’s reply
14 Aug 2025 at 13:02
Dear Sandiswa

Your comments has been referred for feedback.

Kind regards
Sandiswa K’s reply
18 Sep 2025 at 06:48
Since June, still trying to get done things done with Momentum. Its Mid September now. Patience out the window.
Momentum (SA)’s reply
18 Sep 2025 at 07:57
Dear Sandiswa,

Your feedback has been referred again to the fund manager for assistance.
Sandiswa K’s reply
20 Sep 2025 at 11:08
Thank you.
Sandiswa K’s reply
23 Sep 2025 at 07:16
Seemingly its gonna take an entire 12 months for a single query.
Sandiswa K’s reply
25 Sep 2025 at 06:04
Bathong!! Why is is taking almost an entire year to process a single claim? And no I don't want a call explaining why its taking decades, I just need it to be done with already. Why am I constantly being forced to be reminded of my grieve?
Momentum (SA)’s reply
25 Sep 2025 at 08:08
We understand your frustration and apologise for the delays and assure you that we are doing our best to finalise this urgently.


Past conversation that yielded nothing on my side. The late estate account might even close soon since im not paying any monthly fees cause im still waiting on you

Sandiswa K’s reply
03 Nov 2025 at 06:36
Still no feedback, after  3 posts.
Momentum (SA)’s reply
03 Nov 2025 at 12:03
Dear Sandiswa
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
Sandiswa K’s reply
14 Nov 2025 at 09:23
New Administrator, over a week with no feedback from them. Momentum is utterly the worst. 
Momentum (SA)’s reply
14 Nov 2025 at 09:31
Dear Sandiswa,

Thank you for your feedback, it has been referred.
Sandiswa K’s reply
19 Nov 2025 at 06:13
Awaiting feedback on taxation from last week.
Sandiswa K’s reply
21 Nov 2025 at 06:18
Still anticipating feedback from thw new administrator, feedback was promised for Tuesday latest; its Friday today and I haven't heard from the
10 more days then it will be a year since the claim was made or rather since the member passed on

I dont know if its incompetence or utter disregard for customers that you think its okay to proceed without giving feedback nor wrapping things up with SARS. I don't know how is incompetence between you and SARS but seemingly someone is failing dismal at executing their job.

I dont know if its incompetence or utter disregard for customers that you think its okay to proceed without giving feedback nor wrapping things up with SARS. I don't know how is incompetence between you and SARS but seemingly someone is failing dismal at executing their job