1 reviews | Active since Jul 2011
Debit Orders after terminating my contract in 2013
Good Day<br> <br> Let me make try make a long story short, as at this stage I am so frustrated at repeating my story to numerous Momentum service consultants.<br> <br> MOMENTUM has been deducting money off my bank account even after I ended my contracts with them in DECEMBER 2013. <br> <br> I logged this query in March and still nobody can tell me why this has happened, nor have I received back my money which totals over R8000,00! These deductions were done over 3 separate debit orders every month.<br> <br> I have now, since March, dealt with a total of 6 service consultants, made numerous phone calls, explained numerous times the query and have sent multiple emails only to get inefficient responses like \you need to contact Multiply"or \""we are unable to assist as the debit reference number does not exist in the system\"".<br> <br> My bank statements reference shows \""MOMENTUM\"" is deducting the money out of my account - so MOMENTUM can contact their affiliated partner \""MULTIPLY\"""
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards
Michele Coetsee
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards
Michele Coetsee
