1 reviews | Active since Mar 2009
Debit order going through twice caused an item to be unpaid!!!!!
Good day,
Due to your mistake of debiting my account twice with my debit order, it has resulted in my Outsurance car insurance to be unpaid!!!! This is now against my name due to your mistake!
YOU will sort this out with my Car insurance company TOMORROW ( 21/2/2018) and give THEM the explanation why and PROOF that it was your mistake.
You can give them my ID number and sort this out and I want feedback on this ASAP.
I am furious as there are now costs involved with my bank that you will ALSO sort out. You can get back to me and I will give you my details. DO NOT STUFF THIS UP TOO!
M Geldenhuys (Mrs.)
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to a manger and they will contact your shortly.
Regards,
N D'Arch
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to a manger and they will contact your shortly.
Regards,
N D'Arch
Dear Ms Geldenhuys,
Jackie Templeton, the Portfolio Head for our Executive area, confirmed that she has phoned you. Jackie will arrange for a letter to be dispatched to you explaining the situation and that resulting bounce of the OUTsurance debit order was not your fault.
Please accept our apology for the double debit that occurred. We are in the process of rectifying the situation and refunding the additional premium to those clients who were affected.
Kind regards,
N D'Arch
Dear Ms Geldenhuys,
Jackie Templeton, the Portfolio Head for our Executive area, confirmed that she has phoned you. Jackie will arrange for a letter to be dispatched to you explaining the situation and that resulting bounce of the OUTsurance debit order was not your fault.
Please accept our apology for the double debit that occurred. We are in the process of rectifying the situation and refunding the additional premium to those clients who were affected.
Kind regards,
N D'Arch
Dear Ms Geldenhuys,
Our call centre have confirmed that the letter was dispatched to you.
Kin regards,
N D'Arch
Dear Ms Geldenhuys,
Our call centre have confirmed that the letter was dispatched to you.
Kin regards,
N D'Arch