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Phumzile M
1 reviews | Active since Oct 2021
26 Oct 2021, 15:41
death payment delayed no payment
I made a claim it been more than 8 weeks no payment all documents were sent I call each and everyday but I dnt get help m not working as the situation at home is bad so that's y we need this money and my children. please help
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Replies (4)
Momentum (SA)'s replyOfficial
26 Oct 2021, 15:58Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. We are unable to trace a policy and investigate the matter with the limited information you provided. We require the full names, surname, identity number, policy number, contract or investment number of the deceased. You may add it under the additional information of this posting or alternatively post it as a private reply on this posting.
Kind regardsCK
Kind regardsCK
Momentum (SA)'s reply26 Oct 2021, 15:58
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. We are unable to trace a policy and investigate the matter with the limited information you provided. We require the full names, surname, identity number, policy number, contract or investment number of the deceased. You may add it under the additional information of this posting or alternatively post it as a private reply on this posting.
Kind regardsCK
Kind regardsCK
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Phumzile M's updateReviewer Update
27 Oct 2021, 10:34as always they never reply
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Phumzile M's update27 Oct 2021, 10:34
Reviewer Update
as always they never reply
Momentum (SA)'s replyOfficial
27 Oct 2021, 10:39My sincere apologies for this delayed response.
Thank you for the information provided. We are busy investigating and will be in contact with you as soon as possible.
Kind regards
CK
Thank you for the information provided. We are busy investigating and will be in contact with you as soon as possible.
Kind regards
CK
Momentum (SA)'s reply27 Oct 2021, 10:39
Official
My sincere apologies for this delayed response.
Thank you for the information provided. We are busy investigating and will be in contact with you as soon as possible.
Kind regards
CK
Thank you for the information provided. We are busy investigating and will be in contact with you as soon as possible.
Kind regards
CK
Momentum (SA)'s replyOfficial
27 Oct 2021, 13:46With reference to Monday’s call, the Unclaimed Benefits Manager will contact you once feedback has been received from the tracing agency.
Momentum (SA)'s reply27 Oct 2021, 13:46
Official
With reference to Monday’s call, the Unclaimed Benefits Manager will contact you once feedback has been received from the tracing agency.