death claim taking months
my father passed away in months ago and momentum is only.starting the process of the death claim now and now we have been told it will take a further 2 to 3 weeks befor3 any resolution has been drawn up this should of been taken care of months ago and i must say we are not impressed with there service as it is something wich should have been dealt with a long time ago we as his daughters are going thru emosional dufficulty still and was under the impression this was being delt with just to find out the process is only starting now not how things like this should be handled
Dear Chenelle
Our telecon of this morning refers.
We have forwarded the request to the relevant area nd a manager will contact you shortly.
Regards
EdB
Dear Chenelle
Our telecon of this morning refers.
We have forwarded the request to the relevant area nd a manager will contact you shortly.
Regards
EdB
Dear Chenelle
Our telecon of this morning refers.
We have forwarded the request to the relevant area nd a manager will contact you shortly.
Regards
EdB
Dear Chenelle
Our telecon of this morning refers.
We have forwarded the request to the relevant area nd a manager will contact you shortly.
Regards
EdB
Dear Chenelle
I have tried to call you however you are obviously busy. This claim was originally notified as a withdrawal claim on 11 October 2017 and Momentum entered into various correspondence as this should have been noted as a death claim.
the funeral benefit was paid to yourself on 2 November 2017, Our Portfolio Head Allison also spoke to you regarding the claim.
There are two households involved in this claim and in order for our Trustees to make a fair decision on the resolution of this claim we still require the following information:
Proof of dependency (and value in Rand amount) for Johanna (partner) Simone (daughter) and Chenelle (daughter)
As well as Employment status and confirmation of income for each of you.
Once we have received this information, we will be in a position to submit this to the Trustees in order that they may approve a resolution which will be fair to all parties involved.
Kind Regards
Sue
Dear Chenelle
I have tried to call you however you are obviously busy. This claim was originally notified as a withdrawal claim on 11 October 2017 and Momentum entered into various correspondence as this should have been noted as a death claim.
the funeral benefit was paid to yourself on 2 November 2017, Our Portfolio Head Allison also spoke to you regarding the claim.
There are two households involved in this claim and in order for our Trustees to make a fair decision on the resolution of this claim we still require the following information:
Proof of dependency (and value in Rand amount) for Johanna (partner) Simone (daughter) and Chenelle (daughter)
As well as Employment status and confirmation of income for each of you.
Once we have received this information, we will be in a position to submit this to the Trustees in order that they may approve a resolution which will be fair to all parties involved.
Kind Regards
Sue