KG
Kgaugelo G
1 reviews | Active since Sept 2024
17 Sept 2024, 07:52
Death claim
I am battling to get full payment since the claim I made in February. I am taken from pillar to post.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
17 Sept 2024, 08:48 Dear Ms Govha,
Thank you for your posting.
Our records show that policy number GE *** was paid out to you in full on the 4 March 2024.
You also queried policy number ***8 and were informed by our call canter that no records could be found as this policy was never transferred to Momentum when we took over the business from Sage Life in 2005.
Please note that we will only be able to assist you further if you can provide proof that you have been paying premiums towards this policy since 2005 until now, as we do not have record of this policy.
Kindly provide the proof of payments to *** in order for the service team to investigate the matter further.
Kind regards
NH
Thank you for your posting.
Our records show that policy number GE *** was paid out to you in full on the 4 March 2024.
You also queried policy number ***8 and were informed by our call canter that no records could be found as this policy was never transferred to Momentum when we took over the business from Sage Life in 2005.
Please note that we will only be able to assist you further if you can provide proof that you have been paying premiums towards this policy since 2005 until now, as we do not have record of this policy.
Kindly provide the proof of payments to *** in order for the service team to investigate the matter further.
Kind regards
NH
Momentum (SA)'s reply17 Sept 2024, 08:48
Official
Dear Ms Govha,
Thank you for your posting.
Our records show that policy number GE *** was paid out to you in full on the 4 March 2024.
You also queried policy number ***8 and were informed by our call canter that no records could be found as this policy was never transferred to Momentum when we took over the business from Sage Life in 2005.
Please note that we will only be able to assist you further if you can provide proof that you have been paying premiums towards this policy since 2005 until now, as we do not have record of this policy.
Kindly provide the proof of payments to *** in order for the service team to investigate the matter further.
Kind regards
NH
Thank you for your posting.
Our records show that policy number GE *** was paid out to you in full on the 4 March 2024.
You also queried policy number ***8 and were informed by our call canter that no records could be found as this policy was never transferred to Momentum when we took over the business from Sage Life in 2005.
Please note that we will only be able to assist you further if you can provide proof that you have been paying premiums towards this policy since 2005 until now, as we do not have record of this policy.
Kindly provide the proof of payments to *** in order for the service team to investigate the matter further.
Kind regards
NH
KG
Kgaugelo G's updateReviewer Update
17 Sept 2024, 10:38I am sending all the documents that were forwarded to Momentum as requested. Momentum paid 50% to the Capitec bank account as indicated.
Regards
K.D Govha
Good Morning…Attached find all evidence submitted to momemtum as requested.
Remove
Regards
K.D Govha
Good Morning…Attached find all evidence submitted to momemtum as requested.
Remove
KG
Kgaugelo G's update17 Sept 2024, 10:38
Reviewer Update
I am sending all the documents that were forwarded to Momentum as requested. Momentum paid 50% to the Capitec bank account as indicated.
Regards
K.D Govha
Good Morning…Attached find all evidence submitted to momemtum as requested.
Remove
Regards
K.D Govha
Good Morning…Attached find all evidence submitted to momemtum as requested.
Remove
Momentum (SA)'s replyOfficial
17 Sept 2024, 10:41Ms Govha, please note that you cannot email documents on this platform. please email the information to ***. for assistance.
Momentum (SA)'s reply17 Sept 2024, 10:41
Official
Ms Govha, please note that you cannot email documents on this platform. please email the information to ***. for assistance.
Momentum (SA)'s replyOfficial
20 Sept 2024, 09:29Thank you for your posting.
We will communicate with you via email during the course of today.
We will communicate with you via email during the course of today.
Momentum (SA)'s reply20 Sept 2024, 09:29
Official
Thank you for your posting.
We will communicate with you via email during the course of today.
We will communicate with you via email during the course of today.