Death Claim

I have logged a death claim for my deceased father ages ago with Momentum, I have been in contact with momentum death claims administrators since March 2022 up until now we have not been paid as the beneficiaries. I have been calling every single day, sending emails, leaving messages for the administrator to call me back but till today nothing has happened. I have escalated the matter to FAIS ombudsman as I am disappointed with the service I am receiving from such a big financial service company. I called again today and I was told the claim is still outstanding ''trustees resolution'' again for the 100th time!!! I have been getting this excuse for the past months!!! Is there anyone even trying to get this trustees resolution from the trustees? How long does it get you to get the trustees resolution? A year maybe? My father passed away 2 yrs ago (2020) All momentum did was our lives a nightmare.