Death claim

Hi I have problem with the death claim that I filed on 3 January 2024 my policy number is *** it's been ups n downs with this claim the deceased details are Nomathamsanqa Xhashe and I am a beneficial for this claim im Kwanele Patrick Xhashe my contact number is *** I am not happy with their services because I've been sending the documents that are requested they always saying the my claim is on their payment specialist and the asking documents 1 by 1 even now I've been sending documents for the claim