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I've had a life cover with Momentum from 2016 up until now. Every year in June my premium increases by 10% and I pay the increased amount. I requested for a debit order form so that I could start paying via debit order and all of a sudden my account is in arrears whereas I've received a statement confirming that I'm up to date. I opted for the debit order date to commence from 20/01/2024 but the confirmation email shows that the debit will commence this month.