kM
kagiso M
1 reviews | Active since Apr 2012
19 Apr 2021, 15:19
Customer service- Really bad and unprofessional service Momentum.
Im really disappointed on how this institute operate, they don't care about customer service. I have been calling this call centre daily to this day I still haven't received the kind of service one deserves. On all occasions I held on the line for more that 10min until the line got disconnected none of those consultants bothered to call me back. This is really unacceptable and disappointing, please can someone call me back in connection with me enquiry it's urgent. This is regarding my claim with funds@work
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
19 Apr 2021, 15:27Thank you for your feedback, a manager will call you to resolve the matter.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply19 Apr 2021, 15:27
Official
Thank you for your feedback, a manager will call you to resolve the matter.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
kM
kagiso M's updateReviewer Update
19 Apr 2021, 16:23Hi Michele
Thank you for your response, and just when I thought my query will be resolved history repeats itself the consultant who is busy with my query calls me to explain what is happening shew then asks me to hold on the call as she is busy looking ip what I had asked her the line got disconnected once again and till now she hasn't called me back I don't understand why they keep cutting my calls its really frustrating and the service is really pathetic and disappointing. I'm shocked by this kind of devices.
Thank you for your response, and just when I thought my query will be resolved history repeats itself the consultant who is busy with my query calls me to explain what is happening shew then asks me to hold on the call as she is busy looking ip what I had asked her the line got disconnected once again and till now she hasn't called me back I don't understand why they keep cutting my calls its really frustrating and the service is really pathetic and disappointing. I'm shocked by this kind of devices.
kM
kagiso M's update19 Apr 2021, 16:23
Reviewer Update
Hi Michele
Thank you for your response, and just when I thought my query will be resolved history repeats itself the consultant who is busy with my query calls me to explain what is happening shew then asks me to hold on the call as she is busy looking ip what I had asked her the line got disconnected once again and till now she hasn't called me back I don't understand why they keep cutting my calls its really frustrating and the service is really pathetic and disappointing. I'm shocked by this kind of devices.
Thank you for your response, and just when I thought my query will be resolved history repeats itself the consultant who is busy with my query calls me to explain what is happening shew then asks me to hold on the call as she is busy looking ip what I had asked her the line got disconnected once again and till now she hasn't called me back I don't understand why they keep cutting my calls its really frustrating and the service is really pathetic and disappointing. I'm shocked by this kind of devices.
Momentum (SA)'s replyOfficial
19 Apr 2021, 16:28I will forward this on to the portfolio head so that your matter can be resolved.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply19 Apr 2021, 16:28
Official
I will forward this on to the portfolio head so that your matter can be resolved.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee