Customer service never comes back

<p>My wife is on the Multiply maternity programme.</p> <p> </p> <p>Part of this programme is to send the expecting mother a hamper that includes, according to the brochure:</p> <p>- a Caboodle backpack<br />- ***eon products<br />- Tiny Love developmental toy<br />- A ‘baby on board’ sign<br />- Baby City discount voucher booklet for nappies and various other items.</p> <p> </p> <p>The brochure also said that Multiply would contact us on 24 weeks of pregnancy to confirm the address to send the hamper to. Nobody ever contacted us. At 32 weeks I had to ask them about it and they only then woke up and got everything in place.</p> <p> </p> <p>When the backpack arrived there was no Baby city booklet in there. I followed up on that and was told that they will let me know the next day. That was on the 4TH OF JULY. I am still waiting.</p> <p> </p> <p>It is impossible to get a response out of them and even if you finally do they clearly don't do anything about it. </p>